Refund Policy

ATGS guarantees the quality of all its services and its solutions listed on this Website www.atgs.us. Our services features are designed for customers and their software troubleshooting. Our Objective is to make computing experience easy and secure.

On Support assures support and satisfaction in all its endeavors, however in case you are not satisfied with services please reach us on our Phone number +1-732-707-7590 or ISP us at refunds@atgs.us We promise immediate remedy within 12 hours from the time of complaint throughout the service duration.

On Support offers refunds to all its customers who has taken services and wants to terminate the same within 30 DAYS. Post 30 days the refunds or termination of services would be under Pro-rated basis for the services classified under subscription.

Please review our return policy before purchasing any of our Products and Services. On Support offers a detailed description of its software. Therefore, it is assumed that the customer has reviewed product and services of choice and is satisfied with its quality before effecting actual purchase of said product. With knowledge of the above no refund/return request should be solicited by the buyer/user after 30 days from the date of purchase.

Please mention your reason for refund beyond no resolutions, under such request a reply will be sent to you after it has been determined whether a return/refund is necessary. In case you are still not satisfied with our assurance and commitment and want to immediate return in that case it is determined that your product or service offered is defective, we would be accepting the request and refund customer money to customer bank account or credit card or pay pal account whichever is applicable at the time of purchase. Under special conditions only the refunds would be processed by other instruments. All refunds would be credited in customer account within 7-14 working days after acceptance of Refund request.

For refunds beyond 30 days: Customers are advised to return the catalogues and mails and license to us without a sabotage or modification. Customer must return the product with its original form or packaging and documentation to qualify for a refund. We acknowledge that packing the product to ensure an undamaged return is customer responsibility. All returned products must be undamaged.

Please send all return/refund requests to: refunds@atgs.us

Incase customer chooses to approach bank or any third party for refunds in form of chargeback and any other means, in such condition ATGS reserves the right of arbitration and right to approach the customer or any authority for resolution. Under no condition the resolution would be no more than the concerned contract service charges